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Call: 478-254-6079

Macon GA Bounce House & Party Rentals

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Bounce Houses

Combo Bouncers

Inflatable Slides

Obstacle Courses

Interactive Games

Mechanical Rides

Mobile Zipline

Mobile Rockwall

Mechanical Bull

Bungee Trampoline

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Delivery Area

Macon

Gray

Gordon

Coopers

Meriwether

Midway-Hardwick

Hillsboro

Juliette

Rutland

Warner Robins

Centerville

Byron

and many more! Visit our Delivery Area page form more information.

 

 

 

 

Frequently Asked Questions

All cancellations must be called in the day before your rental.

Here at Mr. Moonwalk Events, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason WE DO NOT CANCEL DUE TO WEATHER unless we feel it would endanger our CUSTOMERS, STAFF and our equipment. Please feel free to give us a call should you have any questions regarding our policies.

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: Does the standard 8 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Mr. Moonwalk Entertainment cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash, Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please call our Office as soon as possible if the need to Cancel is realized. If you cancel 7 days or more before your event you will receive a full refund of your deposit.  If however, you cancel your booking within 7 days of your event, you will receive a raincheck for your deposit, your deposit is good for up to one year towards your next rental or future event.  We do not refund deposits within 7 days of an event because the chances of renting the equipment to someone else is greatly reduced when it is within a week.

Q: Do you require a deposit?

A: Yes all orders under $500 require a $50 Credit Card deposit, all orders over $500 require a 50% deposit by Company Check or Credit Card.

Q:  Is Deposit Refundable?: 

A:  They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel within 7 days prior to your rental you will be given a raincheck that is good for 1 full year from Event Date.


Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: mrmoonwalkentertainment@gmail.com  478-254-6079

 
           

 

 


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